Refund policy
Last Updated: June 23, 2026
Overview
This Return and Refund Policy explains how refunds, cancellations, and access issues are handled for purchases made through the Rebuild & Lead website operated by The Madist LLC.
Rebuild & Lead provides educational, coaching-based, and personal development products and services. Our products and services may include coaching programs, digital content, online resources, private calls, community access, courses, or other electronically delivered services.
Because our products and services are digital, educational, and/or coaching-based, they cannot be physically returned.
No Physical Returns
We do not currently sell or ship physical products through this website. Because of this, there are no physical returns, return shipping labels, product exchanges, or mailed return packages.
Digital Products and Coaching Services
All purchases of digital products, online programs, coaching services, private calls, community access, course access, or similar services are considered final unless otherwise required by applicable law or stated in a separate written agreement signed or approved by The Madist LLC.
Once access has been granted, materials have been delivered, coaching has started, or a scheduled service has been provided, refunds are generally not available.
Payment Plans
If you purchase a program or service using a payment plan, you are responsible for completing all agreed payments unless otherwise required by law or stated in a separate written agreement.
Failure to use the program, attend calls, complete assignments, participate, or follow the process does not cancel your payment obligation.
Cancellations
If you need to cancel or reschedule a coaching call, you must follow the cancellation or rescheduling instructions provided at the time of booking.
Canceling or missing a call does not automatically qualify you for a refund.
Access Issues
If you experience a technical issue accessing a digital product, coaching platform, booking page, private resource, or other purchased material, contact us at support@rebuildandlead.com.
We will make a reasonable effort to help resolve access problems.
Duplicate Charges or Billing Errors
If you believe you were charged in error, charged twice, or there is a billing issue with your purchase, contact us as soon as possible at support@rebuildandlead.com.
If we determine that a billing error occurred, we will correct the issue or provide a refund where appropriate.
Results Are Not Guaranteed
Payments are not refundable based on lack of results, personal dissatisfaction with your progress, failure to participate, failure to complete the program, or a change of mind.
Your results depend on many factors, including your honesty, effort, consistency, implementation, personal circumstances, and willingness to follow the process.
Legal Rights
Nothing in this policy is intended to limit any refund, cancellation, or consumer rights that cannot be excluded under applicable law.
Where applicable law gives you a cancellation, withdrawal, or refund right, we will honor that right as required.
Contact Us
If you have questions about this Return and Refund Policy, contact us at: